 Emergency Call Service for Helpdesk:
• Service engineer can arrive at customer site within two hours
• The fee is collected once three month.
Reference Price: 300RMB/call
Emergency Call Service for Server:
• Professional service engineer can arrive at customer site within two hours
• The fee is collected once the service closed.
Reference Price: 2500RMB/call
Scheduled maintenance plus emergency call service : （ below 50 persons ）
• Scheduled maintenance ： Present at customer site on the scheduled date. Frequency is from 1 to 6 times a month according to customer's condition. The on-site tasks may cover problem solving, application data backup, software updating, etc.
• Telephone support ： Service engineer solve the customer's problem on phone.
• Emergency call service ：
Critical problem: Professional engineer can arrive at customer site within two hours
Client nodes |
IT Infrastructure |
Scheduled times on site per month |
Emergency on site call |
Price (no server) |
Price （ with servers ） |
< 5 |
Simple |
1 |
unlimted |
700 Yuan / month |
1000 Yuan / month |
< 10 |
Simple |
1 |
unlimted |
1000 Yuan / month |
1500 Yuan / month |
< 15 |
Simple |
1 |
unlimted |
1500 Yuan / month |
1800 Yuan / month |
< 20 |
Intermediate |
2 |
unlimted |
1800 Yuan / month |
2100 Yuan / month |
< 25 |
Intermediate |
2 |
unlimted |
2100 Yuan / month |
2500 Yuan / month |
< 50 |
Complicate |
2 |
unlimted |
|
3500 Yuan / month |
< 100 |
Very complicate |
4-6 |
unlimted |
|
4500-12000 Yuan / month |
Normal problem: Service technician can arrive at customer site within four hours
Technician on site support ：（ over 100persons ）
• Trainings IT service center assign technician(s) working at customer site. The technician(s) follow the working time of customers.
• Professional engineer(s) diagnosis system status at the scheduled time and backup important data.
• The number of technicians can be discussed. (each technician could support 100 clients in general condition)
• There are 2 types of technique support technicians, junior, senior technician , the price and what kinds of technicians depend on customers' request and IT condition.
Junior technician ： 6000-7500Yuan/month, Senior technician ： 7500-12000Yuan/month
Some special cases should be negotiated.
Telephone support is included.
Normally one service engineer can support 50 persons |